Coronavirus (COVID-19) Tests
WE ARE PLEASED TO ANNOUNCE WE ARE NOW FULLY UKAS ACCREDITED FOR COVID-19 SAMPLING
There are now a number of different tests for coronavirus. We currently provide PCR swab tests and antibody tests.
AS OF 5TH AUGUST 2021 WE WILL ALSO BE PROVIDING RAPID ANTIGEN (LATERAL FLOW) TESTS
We do not provide LAMP or TMA testing at this time.
We now provide a full range of PCR and rapid antigen tests for outbound and inbound travel to and from the UK to meet all your testing needs. We have managed to put together packages to provide a reduction on the test price. We only provide tests to travel out of the UK in clinic or video guided to reduce the risk of inconclusive results. All outbound tests come with a certificate for travel.
As of 4th October 2021 the rules have changed. Passengers are now classified as fully vaccinated or unvaccinated. Please see FAQs below for the criteria for fully vaccinated. Countries are now classified as Red (arrivals from these countries still have to quarantine in a government approved hotel or "Rest of theWorld" (ROW). We provide testing for ROW arrivals.
FULLY VACCINATED ARRIVALS
This test package is for a mandatory Day 2 test on entry to the UK for
travellers that have been fully vaccinated or under 18s as per the list below
(see FAQ - changes from 4th October 2021).
FULLY VACCINATED ARRIVALS PLUS
This test package is for travel to and from the UK for travellers that have been
fully vaccinated. It consists of a test for travel out of the UK and also a
mandatory Day 2 test on return to the UK (see FAQ - changes from 4th
This test package is for travel to the UK if you do not meet the criteria for a
vaccinated traveller. It consists of Day 2 and 8 mandatory quarantine tests
on arrival in the UK.
UNVACCINATED ARRIVALS + TTR
This test package is for the above unvaccinated arrivals plus a Day 5 Test to
Release Test to enable release from quarantine early.
UNVACCINATED ARRIVALS PLUS PACKAGE
This test package is for the unvaccinated arrivals plus a test for travel out of
the UK. It consists of a test for travel out of the UK and also a mandatory Day
2 and 8 tests on arrival in the UK.
COMPLETE UNVACCINATED ARRIVALS PACKAGE
This test package is for the Unvaccinated Arrivals Plus Package as well as
a Day 5 Test to Release Test to enable release from quarantine early.
OUTBOUND OR TEST TO RELEASE SINGLE TEST
Pay for single outbound or test to release tests here. Please note we do not
perform self swabs for Outbound travel.
ADDITIONAL POSTAGE COSTS
Standard delivery is included in your test price if you require your test to
be delivered. If you require urgent delivery please select and pay for this
5% off all test packages for bookings of 4 or more persons.
10% off all test packages for bookings of 10 or more persons.
We can also provide other combinations of self/video guided/in clinic swabs to suit your needs.
HOW IT WORKS
SINGLE TEST BOOKING (not Day 2 or Day 8 testing):
IF YOU WANT TO BOOK AN APPOINTMENT FOR A SINGLE TEST (not Day 2 or 8 Tests) YOU CAN DO THIS VIA THE ONLINE BOOKING SYSTEM WITHOUT HAVING TO GO THROUGH THE BELOW PROCESS. JUST SELECT COVID-19 PCR TEST ONLINE BOOKING. This will enable you to see all out available appointment days and times and you can book this directly. If the time you require is not available then Contact Us instead.
PACKAGE TEST BOOKING (including Day 2 and/or Day 8 Tests):
Select the test package you require.
Go to online bookings.
On Select a service for package bookings please select “COVID-19 Test Bookings”.
Select the next available appointment (please note this is NOT an appointment but a booking request). You will need to repeat this process for every traveller.
After you have booked your appointment you will receive an email with a COVID-19 PCR Test Booking Form attached. You MUST complete this form before we can move your booking forward. The form will need to be completed WITHIN 24 hours. If you do not complete the form in this time we will assume you no longer require our services and you will need to start the booking process again if you still wish to book a test.
When we have received your form we will send you an invoice for payment. The Department of Health and Social Care have stipulated that we cannot provide a Booking Reference Number until payment is received. Payment can be made by BACS or over the telephone by card.
When your payment has been received we will issue you with a booking reference number.
We will also then make contact to book an appointments for any in clinic tests or video consultations you require and arrange delivery of any tests to be posted.
What do I do if I have any questions about booking?
If you have any queries about our packages, tests or the booking process please send an enquiry on the website, email or call us instead. We are happy to discuss our services with you and aim to return all calls within 24 hours. At very busy times this may increase to up to 48 hours.
Can I book my package over the telephone?
Yes, you can book and pay for your test package over the telephone if you prefer. You will still need to complete a COVID-19 PCR Test Booking Form.
What do I do if I need an urgent test and it is outside of reception hours?
Please submit an enquiry via our website or send us an email. We monitor this 7 days a week outside of reception hours.
How can I pay for my test package?
You can pay by debit or credit card over the telephone, or via BACS/IBAN payment.
What are the options for taking the test?
We only perform outbound tests in the clinic or via video consultation. This improves accuracy and therefore helps to prevent delays to travel due to inconclusive results, although cannot be 100% guaranteed. It also allows us to certify the person who is having the test and the date and time it was taken. We do allow a self swab option for tests taken on entry into the UK.
What tests do you perform?
Our laboratories perform a RT-PCR Test. This test is a swab taken from the nose and throat and is a test to establish if you currently have the COVID-19 virus. We also now provide rapid antigen testing. This is a CE certified nasal swab.
Will the test be painful?
No, the test may be uncomfortable and may make you cough, gag or sneeze but is not painful.
Do you get any inconclusive results?
Yes, inconclusive results are rare but possible with PCR testing. The best way to avoid this is to take a good sample. We therefore offer in-clinic or video consultations to assist with this.
Will my test be repeated if it is inconclusive?
Yes we will provide another test, with no additional charge, if your test is inconclusive and you had this performed in the clinic or via video consultation. If you chose to perform a self swab and your sample is inconclusive because you have not taken a good enough sample or if the lab rejects it due to incorrect packaging you will need to pay to have the test repeated. We will replace test kits free of charge if they have been damaged in transit.
How long does it take to get my results?
Tests taken before 2pm are couriered to the laboratory that day. They arrive in the laboratory either the same day or the next morning. When the tests are registered in the lab they then have up to 24 hours to provide a result.
Results are usually available in the day AFTER you have the test done. However at times it may take up until the following morning for them to be available (within 48 hours). Results are GUARANTEED within 48 hours of when you have the test taken at the clinic or return the test to the clinic as long as it is BEFORE 2pm. The exception to this is Day 2 tests, which may take a little longer.
Are there any days that the tests cannot be performed?
No, we offer a service 7 days a week. Our partner laboratory also process tests 7 days a week so results will be available within 48 hours of the test being taken. This includes Bank Holidays.
How do I receive my results?
Results will be sent to you by email unless you have requested to collect a paper copy from the clinic.
What do I do if I have not received my results?
Please check your junk/spam folder as the email has an attachment and often gets sent there. If you have checked and still cannot locate it please call or email us. Email is preferred outside of office hours.
What guarantee do you offer?
We will refund the cost of your test if your results aren’t available within 48 hours of having the test performed. The exception to this is Day 2 tests, which can take a little longer. Tests that are posted to the lab will also take longer.
When should I do a test for travel out of the UK?
This will depend on the requirements for the country you are travelling too. This information is available on the FCO website. We are happy to offer advice about this also.
When should I do a Day 2 test?
The Day 2 test can be performed ON or BEFORE day 2. Therefore you can do this test any day after your return to the UK but it MUST be done on Day 2 at the latest. Your return day is day 0.
When can I do a Day 5 test (test to release)?
This test must be performed ON or AFTER day 5. If you opt to receive a test in the post it cannot be sent until Day 4. If you plan to collect this test from the clinic for self swab or video consultation you will not be able to do this until Day 5.
When should I do a Day 8 test?
The Day 8 test can be performed ON or AFTER day 8.
Why are PCR tests so expensive?
PCR tests require couriering and processing in a laboratory. Most of the cost of these tests is due to the high costs associated with this. We aim to keep prices as low as we can for our clients.
Are there any other tests available?
Currently we can PCR testing and rapid antigen testing. We also provide COVID-19 antibody blood testing but this is generally not required for travel and is a test for immunity.
Can I change my booking?
Yes, if your plans change we are happy to change any appointments that have been made with no additional fee.
What are the new rules as of 4th October 2021?
If you arrive in the UK after 4am on 4th October and you have had both your COVID-19 vaccinations in the UK, EU, US, Australia, Antigua and Barbuda, Barbados, Bahrain, Brunei, Canada, Dominica, Israel, Japan, Kuwait, Malaysia, New Zealand, Qatar, Saudi Arabia, Singapore, South Korea or Taiwan at least 14 days earlier you no longer need to quarantine on arrival or do the day 8 test. You must have had a UK approved vaccine (Astra Zeneca, Pfizer, Moderna or Janssen). You do still need to do the day 2 test which needs to be booked and paid for before you return so that a booking reference number can be issued.
Under 18 year olds that are residents in the above countries no longer have to isolate either, but all children 5 and over will also need to do a day 2 test.
If you are fully vaccinated, as per the above, you will also no longer need a test to enter the UK from abroad.
What about the changes to Day 2 testing?
As of 24th October 2021, it is expected that for fully vaccinated arrivals to the UK fulfilling the criteria that the day 2 PCR test can be replaced with a day 2 lateral flow test. We are still waiting for full details on this but hope to be offering this service. The UK Government has suggested that bookings for this should start on 22nd October. This will still need to be a privately purchased test.
What is your cancellation policy?
Due to the new DHSC requirements for Day 2 and 8 Testing we now have to take payment in advance. If you wish to cancel your booking with more than 24 hours notice we will refund your payment, but will charge a £15 administration fee. If you cancel within 24 hours we reserve the right to charge you for that test but will refund the rest of the cost of your package if you have booked one. If you are already in receipt of your test kits then these will be non-refundable.